Fix Collabute connection and empty-data issues

Use this page when an integration is connected but not behaving as expected.

Quick diagnosis order

1. Check status in Settings > Integrations.
2. Confirm your role is allowed for that integration.
3. Re-run one validation prompt from the integration doc.
4. Check provider-side permissions (workspace, project, channel, team).

  Status in Settings?
           │
           ├── Not connected  ►  re-run OAuth in the same browser session
           │
           ├── Connected, access denied  ►  admin updates role policy
           │
           └── Connected, empty data
                    │
                    ├── Wrong project / team / channel / date
                    └── Provider account lacks that resource

Integration shows "Not connected"

• Re-run connect flow from Settings > Integrations.
• Complete provider auth in the same browser session.
• If it still fails, ask admin to disconnect and reconnect once.

"You don't have access" error

• Your org role is restricted for that integration.
• Ask admin to update role access settings.

No data appears in chat

• Confirm you are querying the right context (project, team, channel, date).
• Narrow your prompt with explicit scope (environment, timeframe, channel).
• Check provider-side permissions for the connected account.

Prompts are too broad

Use more specific prompts:

• Bad: What's happening?
• Better: Show prod runtime errors in the last hour for project X.

Vercel-specific issues

• No deployments found: verify project and team selection. See Vercel.
• Logs empty: widen time range or remove strict filters.
• Preview check fails: use access-link flow for protected URLs.

Linear-specific issues

• Task create/update not working: check default team is selected. See Linear.
• Assignee not found: ensure user belongs to workspace and team.

Slack-specific issues

• No thread replies: check that you can open the conversation in Slack. See Slack.
• Missing private channel data: invite the Slack app to the channel if your workspace allows it.

Google-specific issues

• No calendar events: confirm the intended Google account is connected. See Google.
• Integration unavailable: your workspace may be on maintenance rollout.

When to contact support

Contact support when:

• OAuth repeatedly succeeds but status stays disconnected.
• Data is consistently missing despite verified provider access.
• You see recurring permission errors for users who should have access.

Email team@collabute.com if the dashboard is healthy but MCP still cannot authorize.